Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order (only) or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise. To place an order using either of these two payment methods, cheque or Postal Order, please call us on 0800 043 1440.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

All goods are shipped out by insured courier on the day of order (stock permitting), if placed before 3pm. Where there is not sufficient stock to cover your order, you will be notified and a despatch estimate given. Normally this will involve a delay of no more than two to three working days. Typically, UK orders are shipped using UPS which aim to deliver within one and two working days respectively.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are inclusive of VAT where shown. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Of course, we aim to provide a friendly and efficient service that you enjoy using, but if you do wish to make a complaint then please click here for full contact details.